From a staff of one and then four, the team at Rovos Rail and Shongololo Express has grown to about 450. Asked to describe what it’s like to be part of this hotel-on-wheels operation, several staff members have likened it to a family with all the usual stresses and tensions but with a common identity, loyalty and above all, a desire to provide really world-class service. Keeping the guests happy and making their trips memorable is the ultimate goal. For many travellers, the friendly interaction with the people who make up the team is as much a highlight as the magnificent scenery and the train itself. We sincerely wish to thank all the staff who have been involved in building the company into what it is today.